Back-office operations for lenders

Your loan back office. Without the headcount.

Lendeed gives mortgage lenders, brokers, and private lenders trained processing and closing teams on demand, so your loan officers sell and your files still move.

Loan setup · Processing · Underwriting support · Closing · Post-closing QC

Our service commitments

Initial file review turn time24 hrs
Condition follow-up cadenceDaily
Onboarding to first file5 days
Coverage24/7

Every stage of the file, covered

Hand off one bottleneck or the whole lifecycle. Our teams work inside your LOS and follow your checklists and investor guidelines.

Origination

Loan setup and disclosures

  • Application intake and data entry
  • Doc indexing and initial review
  • Disclosure prep and tracking
Processing

Full-file processing

  • Income, asset, and credit doc collection
  • VOE, VOD, title, and appraisal ordering
  • Borrower and LO status updates
Underwriting

Underwriting support

  • Pre-underwrite file scrub
  • Condition clearing support
  • Income calculation worksheets
Closing

Closing coordination

  • CD prep support and balancing
  • Settlement agent coordination
  • Funding checklist management
Post-closing

Post-closing and QC

  • Trailing doc chase
  • Pre-purchase file audits
  • Investor delivery packaging
Servicing

Servicing support

  • Payment posting and payoff quotes
  • Escrow analysis support
  • Borrower correspondence

Built for lending teams of every shape

Mortgage lendersRetail and wholesale channels
Broker shops1 to 50 LOs, no ops overhead
Credit unions and banksOverflow and seasonal capacity
Private and hard-money lendersFix and flip, DSCR, bridge

From scoping call to moving files in about a week

Scoping call

We map your workflow, LOS, volumes, and the bottleneck you want gone.

Pilot files

We run 3 to 5 live files under your checklists so you can judge the work, not the pitch.

Dedicated pod

You get a named team lead and processors trained on your guidelines and systems.

Scale on demand

Add or reduce capacity monthly as volume shifts. No long-term lock-in.

Pricing

Pay per closed file when volume is lumpy, or lock in dedicated capacity when it's steady. Team composition is tailored to your needs and budget, from US-based staff to our round-the-clock global team.

Per closed file

Best for brokers and variable volume
$495 / closed loan
  • Full-file processing, setup to CTC
  • Half billed at submission, half at closing
  • File doesn't close? Balance is waived
  • No monthly minimums
Start with pilot files

Custom scopes (post-closing only, QC audits, servicing) quoted on the call. Rates vary by team composition and coverage hours.

Borrower data handled like it's radioactive

Lending files are full of NPI. Here's how we treat them.

Least-privilege access

Team members access only the files and LOS roles they need, revoked same-day on roll-off.

No local storage

All work happens inside your systems or our managed virtual desktops. Nothing downloaded, nothing emailed.

Background-checked staff

Every team member is background-checked and under NDA before touching a file.

Audit trail on everything

Every file touch is logged and reviewable. You can see who did what, when.

Your compliance playbook

We operate under your policies, RESPA/TILA-aware workflows, and investor guidelines, not a generic script.

Vendor-review ready

Standard due-diligence package available for your third-party risk review process.

Common questions

Do your processors work in our LOS?

Yes. Our teams work directly inside your loan origination system, whether that's Encompass, LendingWise, Calyx, or another platform, under accounts and permissions you control. No parallel systems, no re-keying.

Are your team members licensed?

Processing and back-office support roles generally don't require individual licensing, but requirements vary by state and activity. We scope every engagement so licensed activities, like loan origination decisions, stay with your licensed staff.

Where is your team located?

We're a global team, and we build each client's pod around their needs and budget. US-based staff are available at a higher rate where the work calls for it, and our round-the-clock global team keeps files moving overnight and on weekends. Most clients run a blend of both.

What if volume drops?

Per-file clients simply send fewer files. There are no minimums. Dedicated-team clients can scale down with 30 days' notice. We built the model for a cyclical industry.

How fast can we start?

Typical timeline is a scoping call this week, pilot files next week. Full pod onboarding takes about five business days including system access and checklist training.

Send us your messiest file.

Book a 20-minute scoping call. We'll tell you exactly what we'd take off your plate and what it would cost.

Book a scoping call